Privacy Policy

1. Introduction

Carbon Neutral Fuels Ltd (“CNF”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal data when you use our website carbonneutralfuels.com, contact us, or engage with our services.

We act as a Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, job title, company.

• Contact Data: Email address, phone number, postal address.

• Technical Data: IP address, browser type, operating system, device information.

• Usage Data: How you interact with our website, including pages visited and links clicked.

• Communication Data: Records of correspondence when you contact us.

3. How We Use Your Information

We process personal data for the following purposes:

• To provide services – responding to enquiries, supplying information, or delivering agreed work.

• To improve our website – monitoring usage, diagnosing technical issues, optimising content.

• For legal compliance – meeting regulatory obligations, responding to legal requests.

• For legitimate interests – maintaining business relationships, marketing relevant services (where lawful).

We will not sell your personal data to third parties.

4. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you actively agree (e.g., opting into marketing communications).

• Contract – processing necessary to perform a contract with you.

• Legal Obligation – where required by law.

• Legitimate Interests – where processing is necessary for our operations and does not override your rights.

5. Sharing Your Information

We may share your personal data with:

• Service providers (e.g., IT hosting, analytics, marketing tools) under confidentiality agreements.

• Regulators, authorities, or legal bodies if required by law.

• Partners or subcontractors where necessary to deliver our services.

We ensure all third parties respect data protection and only process your data according to our instructions.

6. International Data Transfers

Some service providers may be located outside the UK. Where data is transferred internationally, we ensure adequate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, including to meet legal, accounting, or reporting requirements.

• Enquiry data: up to 2 years.

• Contractual data: up to 6 years after contract end.

• Marketing data: until you withdraw consent.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.

• Rectify inaccurate or incomplete data.

• Request erasure (“right to be forgotten”).

• Restrict or object to processing.

• Data portability (transfer of your data to another controller).

• Withdraw consent at any time, where processing is based on consent.

To exercise your rights, please contact us (see Section 11).

9. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access. However, no online system can be guaranteed to be 100% secure.

10. Cookies

Our website uses cookies and similar technologies to enhance user experience and analyse site traffic.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us via the Contact form on our website.

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk